ISO 9001 Quality Awareness

Quality Management System Awareness Training

Duration: 2-3 hours

Target Audience:

All staff working within operational, production, warehousing, maintenance, technical, administrative and support functions.

Training can be presented in isiZulu and is most effective when customised to the organisation’s own policies, procedures, products and operational environment.

Enquiry Form

*Or delegate name if attending in private capacity

Course Outcomes

Delegates will attain foundational awareness on:

  • The concept and importance of quality within the organisation
  • An introduction to ISO 9001 and quality management systems
  • Understanding the PDCA (Plan-Do-Check-Act) cycle
  • Quality management principles and customer focus
  • The organization’s quality policy and quality objectives
  • Employee responsibilities within the quality management system
  • Maintaining and improving quality within operational activities
  • The importance of process control and consistency
  • Identification and reporting of non-conformances
  • Developing a positive quality culture within the workplace

A practical introduction to ISO 9001 quality management principles, designed to support employee awareness, operational consistency and continual improvement within the organization’s quality management system.